Refund policy
We want you to love your purchase! Because we print every item on demand specifically for you, we handle returns differently than a traditional store.
If your item arrives damaged, defective, or if you received the wrong item, we will happily replace it or issue a full refund at no cost to you.
- Please contact us at mitchinskiwares@gmail.com within [30] days of receiving your package.
- Include your Order Number and clear photos showing the issue.
- Do not ship the item back to us unless we explicitly ask you to do so.
Because every item is custom-made to order, we cannot offer free returns or exchanges if you order the wrong size or change your mind.
- Please review our Size Guides carefully on each product page before ordering.
- If you absolutely need a different size, contact us at mitchinskiwares@gmail.com, and we will offer a discounted replacement order to help you out.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For packages lost in transit, all claims must be submitted no later than [30] days after the estimated delivery date. We will cover the costs of shipping a replacement order to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.